Please double-check your online B-Epic account to ensure that you have correct, complete contact information listed for your account profile and shipping profile. In addition to a complete billing address and shipping address, every member needs a valid email address and phone number listed in their account. This information is required for us to ship your order to you.
Also, please be aware that if your street address has over 23 characters, you will need to use the second line in the Address field to enter the rest of the information for your complete street address. Each field only allows for 23 characters, so anything more than that will not record.
Please take a moment to double-check that you have correct, complete contact information listed for your account.