Shipping Updates

Please rest assured that we are doing everything we can to get your order to you as soon as we can. If you have any questions, please contact Member Support.

DELIVERY DELAYS REPORTED BY SHIPPING CARRIER GLS

UPDATED 9/28/22

The shipping carrier GLS regularly provides us with an updated report regarding delivery delays in various countries. Click the link below to see if your country is currently impacted and the reason why.  We will update the linked report as frequently as we get new information from GLS, so be sure to check back weekly.   

> CLICK HERE To View Full Updated Report 

EXTENDED SHIPPING TIMES DURING THE HOLIDAYS

POSTED 9/28/22

Be advised that shipping carriers worldwide anticipate extended delivery times during the holiday season.  In addition, some carriers will not be in operation on national holidays.    

> CLICK HERE To View EU National Holidays 2022 Carriers

RUSSIAN AND UKRAINE ORDERS DELAYED

POSTED 8/24/22

This pertains only to orders being shipped to Russia and Ukraine at this time. We want to let you know that we are aware that some recent orders have not yet been received. Unfortunately, some orders are being delayed this week due to one or more of the following reasons that are unfortunately out of our control. If one of these reasons applies to your order, please note the next steps listed below. (Keep in mind that not all of these reasons apply to all orders.)  

Russia

  • Incorrect consignee information / no passport info in the system. Please check your online account to ensure that your information is correct and complete. 
  • Multiple parcels for same consignee. For any given consignee, we only ship two (2) parcels at a time in order to not exceed the Customs threshold and to avoid additional duties. Any additional parcels are on hand and will ship next.
  • Consignee is a commercial consolidator and has already received the maximum allowed number of parcels at this time, so additional parcels are currently blocked by the last-mile carrier and they might be sent back to us. 
  • The last-mile carrier Serum – BXB classifies the product as a cosmetic and cannot accept such products at this time. In this case, we are going to ship the order via a different last-mile carrier. 

Ukraine

  • Multiple parcels for same consignee. For any given consignee, we only ship one (1) parcel at a time in order to not exceed the Customs threshold. Any additional parcels are on hand and will ship next.